1 Comment
User's avatar
Afina's avatar

Commenting on the article, haven’t watched the talk yet.

Personal experiences with manipulative trust building:

- They are enthusiastic about speaking with you and use your name at every turn.

- They are performing faux-vulnerability by admitting to a small weakness and highlighting your strength: “Your outfits are so on point! I always struggle with accessories and color matching, sometimes I feel like my wardrobe got stuck in the 90s”

- They ask you to explain something they already know, so they can compliment you on your competence “Thank you for explaining XYZ in an approachable manner! We had a guy from McKinsey give a similar presentation, but it just went over my head.”

- They give you preemptive compliments that evoke a feeling of duty to live up to that expectation “You’re such a high a performer, nobody else can wrap up this project with this level of thoughtfulness” (when you’re burned out from working overtime and considering giving up on the project)

- Tactical empathy: they validate every feeling and name every emotion you might be experiencing

Expand full comment